Managing Operational Incidents

Course Overview

• Business impact risk analysis
• Business continuity strategy
• Major incident management;
  • understanding roles and responsibilities
  • setting up and running an effective incident room
  • effective communication
• Validating resilience capability, performance management and continual improvement
• Board presentation

Aims

• Understand the interaction of risk assessment and business continuity impact analysis
• Complete a BIRA for the case study organisation and produce a response strategy
• Participate in developing major incident role and responsibilities, managing an incident and resulting debrief
• Produce and present a resilience strategy to the ‘board’

Outcomes

• Develop an outline policy on vulnerability which specifically applies to the ‘collections’, ‘fraud’, and ‘quality assurance’ aspects of your firm
• Understand the range of actions and interventions to address vulnerability within your organisation