Course Overview

  • Business impact risk analysis
  • Business continuity strategy
  • Major incident management;
    • understanding roles and responsibilities
    • setting up and running an effective incident room
    • effective communication
  • Validating resilience capability, performance management and continual improvement
  • Board presentation


  • Understand the interaction of risk assessment and business continuity impact analysis
  • Complete a BIRA for the case study organisation and produce a response strategy
  • Participate in developing major incident role and responsibilities, managing an incident and resulting debrief
  • Produce and present a resilience strategy to the ‘board’


  • Develop an outline policy on vulnerability which specifically applies to the ‘collections’, ‘fraud’, and ‘quality assurance’ aspects of your firm
  • Understand the range of actions and interventions to address vulnerability within your organisation

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Managing Operational Incidents

January 30,2023 / 0 Comments

Implementing Risk and Resilience

January 30,2023 / 0 Comments

Resilient Culture

January 27,2023 / 0 Comments