FAQs

Online – Browse the Training Plan, select the course, click on the button “take this course” inside the course outline page.

E-mail – Send the details of nomination to training.emc@excelledia.com

Telephone – You may call us at +971 4 359 3545

Post Mail – EXCELLEDIA

Po Box: 114 019

Dubai, UAE

Upon receipt of the official request, we will process and confirm your registration within 1-2 business days.

The fees can be settled by:

Bank Transfer

Cheque

Cash

Credit Card

VAT: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 1^st January 2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

The fee for the course includes instruction materials, documentation, lunch, snacks, coffee/tea. Hotel accommodation charges are not included in the Course Fees.

Upon registration, full payment of the program fee should be cleared not later than ten (10) days before program start date. Cancellations received in writing within a minimum of five days before the training are going to be subject to US$250 administration fee. A registered delegate can nominate a substitute with no further cost provided the same is done in writing and received by the EXCELLEDIA a minimum of 3 days before the program start date.

Please Note- Fees, dates, speakers are subject to change. EXCELLEDIA’s liability is limited to reimbursement of paid program fees

The courses are typically run from 8:30 am – 3:30 pm inclusive of coffee/ tea breaks and lunch.

After completion of each course, a Certificate of Completion will be issued to delegates who attend and successfully finish their course.

EXCELLEDIA courses are usually held at five-star hotels in various global business destinations, notably Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Munich, Houston….

EXCELLEDIA has negotiated special rates for a limited number of rooms in the hotels where the Course will be presented, and we can assist you with your reservation. Early registration will help to secure a room at the reduced rates.

We also offer:

We are specialists in implementing best practices of Learning and Development with ISO 29993 and ISO 21001 for learning and development departments and training institution and also in digitizing learning programs and any type of contents using Animation, AR, and VR

We have customized (In-house) Training & Development which is all about your organization – we will work with you to identify your individual and company-wide training requirements and deliver a course that meets your needs.

We have a huge technology portfolio in excellediaventures.com with where we offer custom made tools such as like ISOROBOT, LEE, XIRO, DEZIGNSPACE etc.

Interested parties who wish to provide all types of feedback to the Company can do so through these various channels:

Email: training.emc@excelledia.com

Phone: +971 4 359 3545

That is a good question! We have five levels of measuring the effectiveness of training. The first level is that delegates have a very positive reaction to the program. Currently we have achieved 99%+ ‘Excellent’ or ‘Very Good’ ratings, for ‘Method Of Instruction’ and ‘Overall Assessment’ from the delegates for all our courses. Anything below these ratings is investigated by our Customer Focus Team. The other four levels for measuring training effectiveness will be explained in meetings with our Business Development Managers. But the most important thing is to ensure that you get a very good ROI (Return On Investment) from your training. We will show you how the effectiveness of training can be measured in terms of improved business performance, so that all five levels for measuring effectiveness are achieved.

Yes. Our courses have been designed according to local market needs. All courses have been upgraded for 2021. Most of our case studies are specific to the Gulf region.

Six locations – Dubai, Doha, UK (Northern Ireland, west Yorkshire), Kenya, India, Kuwait

Over 500+ clients, including small, medium sized companies, and many multinational clients.

Yes. You can choose the dates and timings for In-Company trainings.

Yes. Our Trainers can travel to provide training in different countries.

Yes. We can provide help with looking for a venue and will try to provide our clients with special corporate rates for venues. We can also use our own equipment, subject to availability.

No. Unlike many other training companies, we maintain strict client confidentiality, and will never discuss a client’s training with another company. We guarantee client confidentiality. Our client list is never sent out, or published anywhere.

In 2022, we have over 534 Public Courses in English and Arabic (Face-to-Face and Online) – which can all be tailored for In-Company delivery.

During Ramadan, we take into account the needs of Muslim delegates – with different timings applicable. We start our courses earlier and shorten the day, by cutting the length of breaks.

One of our Business Development people will get in touch with you after we receive your online booking to confirm your place on the course. This can be done by filling in a Booking Form and Pre-Course Briefing Form and emailing it, back to EXCELLEDIA. Following this, an invoice will be sent to the address supplied and Joining Instructions (course date, timings, venue, Trainer details, etc.,) will be emailed to you closer to the date of the training.

The Public Course investment includes the following:

• A high-quality delegate manual packed full of relevant information
• Top-class handouts and case studies
• Access to the EXCELLEDIA telephone helpline, during office hours, so you can get individual post-course support from EXCELLEDIA as, and when, you need it
• All written materials – EXCELLEDIA pen, note pad, etc.
• A personalized certificate of attendance
• A high-quality international buffet lunch
• Pre-course refreshments, morning, and afternoon breaks, with coffee, tea, and light snacks
• Personal Development Planners and Individual Trainer Feedback Forms(more than one day duration)

Yes. Please call our local office and ask about our discount pricing structure for multiple bookings on Public Courses.

Before selecting venues for Public or In-Company training, our Admin staff inspect them to ensure they are up to the professional standard we require. It is important to choose venues that create a memorable learning experience for delegates.

Our post-training service includes Course Assessment Forms, Trainer Feedback Forms, and Personal Development Planners. In the case of In-Company training, we also provide a comprehensive Post-Training Feedback Report on the training to the client company.

EXCELLEDIA offers a full range of training solutions for both public and private sectors – including Emiratization, conventional and Islamic banking, soft skills, and various other roles in management and leadership.

We specialize in creating optimized learning journeys that take delegates through highly interactive classroom/virtual training sessions, on the job training, one-on-one/group coaching, learning championships, mystery visits to workplaces and post-deployment feedback. We incorporate audio-visual aids that improve delegates’ critical and analytical thinking and understanding – from auditory learners to visual learners. We provide guidance all along the journey.

EXCELLEDIA relies on a variety of training and facilitation methodologies and techniques. Used whenever applicable, these methods aim to enhance individual and group interaction while maximizing learning. Some of these methods are:

brief presentations by the consultant group debriefs individual and team exercises, indoors and outdoors behavior modeling and role-plays one-to-one and group discussions case studies, simulations, and small projects video films, videotaping and playback self-analysis questionnaires and learning instruments individual action plans (to follow up and evaluate training results)

Yes. EXCELLEDIA is the region’s leading provider of in-house custom-designed courses. Since 2014, we have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long-term strategic requirements. All the courses we design can be offered “in-house” in English or Arabic or a combination thereof. In addition to being significantly cost effective, these courses are constantly in demand because they:

address issues specifically related to the organization include specially designed cases and exercises, which apply to the client’s situation enable the organization to select the proper mix of participants to ensure maximum benefit help build team spirit among course participants

Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-made request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-made solution.