We currently exist in an industry where Soft Skills have become a norm that companies cannot avoid. When a company’s workforce holds immense hard skills and lacks soft skills, the skills gap can result in poor performance. Soft Skills is not just about communication; it is more personality-based like social skills, interpersonal skills, problem-solving, leadership, customer interaction, etc.
With Excelledia’s Soft Skill Courses, you will have the opportunity to empower your professional and personal growth. Employees with good soft skills are very adaptable in every workplace, making you an efficient candidate for your dream job.
CALENDER
| TITLE | DATE | DURATION |
|---|---|---|
| Organizational and Departmental Communication | 28 Feb – 03 March 222 | 4 |
| Communication Skills | 07 – 10 March 2022 | 4 |
| Public Speaking | 14 – 17 March 2022 | 4 |
| Minute taking | 21 – 24 March 2022 | 4 |
| Interpersonal Communication Skills | 28 – 31 March 2022 | 4 |
| Business English | 04 – 07 April 2022 | 4 |
| Customer Satisfaction and Loyalty: Strategies and Measurement | 11 – 14 April 2022 | 4 |
| Becoming Most Recommended Company for your customer | 18 – 21 April 2022 | 4 |
| Email Mastery | 25 – 28 April 2022 | 4 |
| 21st Century Business Communication | 02 – 05 May 2022 | 4 |
| Retail Customer Service Skills Training (New) | 09 – 12 May 2022 | 4 |
| Upselling & Cross selling | 16 – 19 May 2022 | 4 |
| Customer Relationship Management | 23 – 26 May 2022 | 4 |
| The Power of Taking Ownership | 06 – 09 June 2022 | 4 |
| Coaching a Service Team | 13 – 16 June 2022 | 4 |
| Fundamentals of Customer Service | 20 – 23 June 2022 | 4 |
| Effective Complaint Handling Skills | 27 – 30 June 2022 | 4 |
| The Customer Complaint System: A Tool for Customer Service | 04 – 07 July 2022 | 4 |
| Customer Service Skills | 11 – 14 July 2022 | 4 |
| Customer Experience for Managers Training | 18 – 21 July 2022 | 4 |
| Excellence in Customer Service – Getting to the Heart of it | 25 – 28 July 2022 | 4 |
| Dealing with Difficult People | 01 – 04 August 2022 | 4 |
| Customer Driven Organisation | 08 – 11 August 2022 | 4 |
| Telephone skills and customer care | 15 – 18 August 2022 | 4 |
| Customer Service Professional | 22 – 25 August 2022 | 4 |
| Body Language | 05 – 08 September 2022 | 4 |
| Harness Technology to Boost Performance and Advance ROI | 12 – 15 September 2022 | 4 |
| Work Ethics & Motivation | 19 – 22 September 2022 | 4 |
| Work-Life Balance: Maximizing Productivity and Quality of Life | 26 – 29 September 2022 | 4 |
| Personal Productivity & Development Program | 03 – 06 October 2022 | 4 |
| Personality Development Program | 10 – 13 October 2022 | 4 |
| Entrepreneurship Program: Be Your Own Boss | 17 – 20 October 2022 | 4 |
| Developing Creativity | 24 – 27 October 2022 | 4 |
| The Power of Positive Attitude | 07 – 10 November 2022 | 4 |
| The Effective Negotiator | 14 – 17 November 2022 | 4 |
| Interpersonal Skills | 21 – 24 November 2022 | 4 |
| Time Management | 05 – 08 December 2022 | 4 |
| Teamwork & Team Building | 12 – 15 December 2022 | 4 |
| Creative Thinking and Innovation Techniques | 19 – 22 December 2022 | 4 |
| Win-Win Negotiation Skills | 26 – 29 December 2022 | 4 |