ISO 9001:2015 Quality Management System Foundation

Course Overview

This course enables participants to find out regarding the simplest practices for implementing and managing a top quality Management System (QMS) as per ISO 9001:2015, likewise as ISO 9004 (Managing for the sustained success of a company -- a top quality management approach). The participant can learn the various elements of a QMS, as well as the QMS quality manual, needed procedures, records, measurement performance, management’s commitment, internal audit, management review and continual improvement.

Who should attend?

• Members of a Quality team
• Professionals wanting to gain a comprehensive knowledge of the main processes of a Quality Management System (QMS)
• Staff involved in the implementation of the ISO 9001 standard
• Staff involved in operations related to a QMS
• Auditors

Learning objectives

• To understand the implementation of a Quality Management System in accordance with ISO 9001
• To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
• To know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Quality Management System
• To acquire the necessary knowledge to contribute in implementing a Quality Management System (QMS) as specified in ISO 9001

Course Agenda

• Introduction to the ISO 9000 family of standards
• Introduction to management systems and the process approach
• Fundamental principles of Quality Management
• General requirements: presentation of the clauses 4 to 8 of  ISO 9001
• Implementation phases of the ISO 9001 framework
• Continual improvement of Quality
• Conducting an ISO 9001 certification audit
• Certification Exam 

Prerequisites

None

Educational approach

• This training is based on both theory and practice:
  • Sessions of lectures illustrated with examples based on real cases
  • Review exercises to assist the exam preparation
  • Practice test similar to the certification exam
• To benefit from the practical exercises, the number of training participants is limite