Course Overview

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing a Social responsibility guidance based on ISO 26000. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). The participant will learn the different core subjects and issues: human rights, labour practices, the environment, fair operating practices, consumer issues, community involvement and development. This training is fully compatible with SA8000 (Global social accountability standard by the Social Accountability International). IMPORTANT NOTE:  ISO 26000 is a reference document that provides guidance for socially responsible behavior into the organization. Organizations that implement these social responsibility guidance based on ISO 26000 cannot be certified by certification bodies nor call themselves ISO 26000 certified. Although it is not possible to get an organization certified to ISO 26000, it is possible to implement its guidance and to audit an organization against this guidance. The personnel certifications PECB offers (Lead Implementer and Lead Auditor) serve to fulfill this market need.

Who should attend?

  • Project managers or consultants wanting to prepare and to support an organization in the implementation of a social responsibility guidances
  • ISO 26000 auditor who wish to fully understand the implementation of a social responsibility program
  • Persons responsible for a social responsibility program conformity in an organization
  • Members of a social responsibility team
  • Expert advisors in social responsibility
  • Experts wanting to prepare for a social responsibility function or project management function

Learning objectives

  • To understand the implementation of a social responsibility of an organization in accordance with ISO 26000
  • To gain a comprehensive understanding of the concepts, approaches, subjects, methods and techniques required for the effective management of social responsibilities for an organization
  • To understand the relationship between the components of a social responsibility program based on ISO 26000 and compliance with the requirements of different stakeholders of the organization
  • To acquire the necessary expertise to support an organization in implementing, managing and maintaining an social responsibility program as proposed in ISO26000
  • To acquire the necessary expertise to manage a team implementing ISO26000
  • To develop the knowledge and skills required to advise organizations on best practices in the management of social responsibilities
  • To improve the capacity for analysis and decision making in the context of social responsibilities of an organization

Course Agenda

Day 1: Introduction to Corporate Social Responsibility concepts as defined by ISO 26000
  • Normative, regulatory and legal framework related to social responsibility of organizations
  • Fundamental principles of organizations’ social responsibility
  • Presentation of ISO 26000 clauses and its six core subjects
  • Preliminary analysis and determining the level of maturity of an existing social responsibility program
  • Writing a business case and a project plan for the implementation of a social responsibility program
Day 2: Planning a social responsibility program based on ISO 26000
  • Definition of the scope of a social responsibility program
  • Development of a social responsibility policy and objectives
  • Human rights issues and best practices
  • Labour practices issues and best practices
  • The environment issues and best practices
  • Fair operating practices issues and best practices
  • Consumer issues and best practices
  • Community involvement and development issues and best practices
Day 3: Implementing a social responsibility program based on ISO 26000
  • Implementation of a document management framework
  • Implementation of social responsibility action plans
  • Development of a training & awareness program and communicating about social responsibilities
  • Operations management of a social responsibility program
Day 4: Controlling, monitoring, measuring  a social responsibility program
  • Controlling an monitoring a social responsibility program
  • Development of metrics, performance indicators and dashboards
  • ISO 26000 internal and external assessment (not certification)
  • Implementation of a continual improvement program
Day 5: Certification Exam

Prerequisites

ISO 26000 Foundation Certification or a basic knowledge of ISO 26000 and/or SA8000 is recommended

Educational approach

  • This training is based on both theory and practice:
    • Sessions of lectures illustrated with examples based on real cases
    • Practical exercises based on a full case study including role playings and oral presentation
    • Review exercises to assist the exam preparation
    • Practice test similar to the certification exam
  • To benefit from the practical exercises, the number of training participants is limited
 

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