Course Overview

Personal assistants and secretaries are some of the most important people in any organisation. This course empowers them with the skills and techniques to become even more efficient, productive and professional. The personalised training modules are constructed in a manner to balance theory and practical application most effectively. The program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirements of your team.

Who Should Attend?

New hires or incumbents who are recently recruited in the position of a PA or Executive Assistant .

Program Outline

The Foundation Skills for PA's and Executive Assistants Training Course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skilfully The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team Workplace Organising (1) Getting Organised (Part 1) Managing Email Managing Electronic Files Keeping Track of Paper Trail Making the most of Voice Mail Workplace Organising (1) Getting Organised (Part 2) Keeping your Workspace Organised Using a To-Do Book/List The Extra Mile: Adding Project Management Techniques to your Toolbox Personal Management Managing Time Managing your Time Holding self and others accountable Maintaining schedules Staying on Track Getting it all Done on Time Prioritising The secret to staying on Track Goal setting Planning and Organising Business Meetings and Travel Special Tasks Planning small Meetings Planning Large Meetings Organising Travel Communication Skills Verbal Communication skills Listening and Hearing: they aren't the same Asking Questions Communicating with Power Interpersonal Skills Non-Verbal Communication skills Body Language The signals you send to Others It's not what you say, It's how you say it Asserting Oneself and Positive Behaviours Empowering Yourself Being Assertive Resolving Conflict Building Consensus Making Decisions Working effectively with Management The Team of Two Working with your Manager Influencing skills What to do in sticky situations High productivity in stressful environments Taking Care of Yourself Ergonomics Stress Management Managing a Heavy Workload

 Program Objectives

By the end of this Foundation Skills for PA's and Executive Assistants training course, participants will get more insight in : File, document, sort, index and retrieve corporate documents, records, and reports

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