Course Overview

This course will equip participants to gain a thorough insight into Supply Chain Management. You will acquire a better understanding of the finances, logistics and delivery of products and services and how these lead to increased efficiencies and competitiveness, while maximising customer experience and value. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Who Should Attend?

Professionals involved in the following functions: production, operations, inventory planning, purchasing, procurement and supply chain management.

Program Outline

Session 1
  • Getting Started Workshop Objectives
  • Action Plans & Evaluation Forms
Session2
  • Why Supply Chain Management?
  • Customer Satisfaction
  • Improving Performance
  • Lowering Costs
  • Product Development
  • Case Study
Session3
  • Key Terms I Procurement
  • Upstream & Downstream
  • Raw Material
  • Forecasting
  • Carrying Cost
  • Case Study
Session4
  • Key Terms II Inventory
  • Order Generation
  • Order Taking
  • Order Fulfilment
  • Returns Management
  • Case Study
Session5
  • Three Levels of Supply Chain Management Strategic Level
  • Tactical Level
  • Operational Level
  • Bullwhip Effect
  • Case Study
Session6
  • Five Stages of Supply Chain Management Plan
  • Source
  • Make
  • Deliver
  • Return
  • Case Study
Session7
  • The Flows of Supply Chain Management
  • The Product Flow
  • The Information Flow
  • The Finances Flow
  • Data Warehouses
  • Case Study
Session8
  • Inventory Management Levels of Inventory
  • Just-In-Time Inventory
  • Keeping Accurate Records
  • Inventory Calculator
  • Case Study
Session9
  • Supply Chain Groups
  •  The Suppliers
  • The Producers
  • The Customers
  • The Customer's Customers
  • Case Study
Session10
  • Tracking and Monitoring Dashboard
  • RFID's
  • Alert Generation
  • Stock Keeping Unit (SKU)
  • Case Study
Session11
  • Supply Chain Event Management Inventory Alerts
  • Supplier Alerts
  • Bottlenecking
  • Being Proactive
  • Case Study
Session12
  • Wrapping Up Words from the Wise
  • Sessions Learned

Program Objectives

By the end of this course, participants will be able to: Identify how supply chain management relates to:
  • Customer satisfaction
  • Improving performance
  • Lowering costs
  • Product development
  • Define the terms: Procurement
  • Upstream and downstream
  • Raw material
  • Forecasting
  • Carrying cost
  • Inventory
  • Order generation
  • Order taking
  • Order fulfilment
  • Returns management
  • Understand the levels of supply chain management and their effects
  • Strategic
  • Tactical
  • Operational
  • Comprehend the flows of supply chain management and data warehouses Product flow
  • Information flow
  • Finances flow
  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management

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