Course Overview

This course will equip participants to gain a thorough insight into Supply Chain Management. You will acquire a better understanding of the finances, logistics and delivery of products and services and how these lead to increased efficiencies and competitiveness, while maximising customer experience and value. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Who Should Attend?

Professionals involved in the following functions: production, operations, inventory planning, purchasing, procurement and supply chain management.

Program Outline

Session 1
  • Getting Started Workshop Objectives
  • Action Plans & Evaluation Forms
  • Why Supply Chain Management?
  • Customer Satisfaction
  • Improving Performance
  • Lowering Costs
  • Product Development
  • Case Study
  • Key Terms I Procurement
  • Upstream & Downstream
  • Raw Material
  • Forecasting
  • Carrying Cost
  • Case Study
  • Key Terms II Inventory
  • Order Generation
  • Order Taking
  • Order Fulfilment
  • Returns Management
  • Case Study
  • Three Levels of Supply Chain Management Strategic Level
  • Tactical Level
  • Operational Level
  • Bullwhip Effect
  • Case Study
  • Five Stages of Supply Chain Management Plan
  • Source
  • Make
  • Deliver
  • Return
  • Case Study
  • The Flows of Supply Chain Management
  • The Product Flow
  • The Information Flow
  • The Finances Flow
  • Data Warehouses
  • Case Study
  • Inventory Management Levels of Inventory
  • Just-In-Time Inventory
  • Keeping Accurate Records
  • Inventory Calculator
  • Case Study
  • Supply Chain Groups
  •  The Suppliers
  • The Producers
  • The Customers
  • The Customer's Customers
  • Case Study
  • Tracking and Monitoring Dashboard
  • RFID's
  • Alert Generation
  • Stock Keeping Unit (SKU)
  • Case Study
  • Supply Chain Event Management Inventory Alerts
  • Supplier Alerts
  • Bottlenecking
  • Being Proactive
  • Case Study
  • Wrapping Up Words from the Wise
  • Sessions Learned

Program Objectives

By the end of this course, participants will be able to: Identify how supply chain management relates to:
  • Customer satisfaction
  • Improving performance
  • Lowering costs
  • Product development
  • Define the terms: Procurement
  • Upstream and downstream
  • Raw material
  • Forecasting
  • Carrying cost
  • Inventory
  • Order generation
  • Order taking
  • Order fulfilment
  • Returns management
  • Understand the levels of supply chain management and their effects
  • Strategic
  • Tactical
  • Operational
  • Comprehend the flows of supply chain management and data warehouses Product flow
  • Information flow
  • Finances flow
  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management

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