Email Etiquette

Course Overview

The Email etiquette  training course equips participants with the abilities and techniques necessary for managing emails, making and managing teams and writing professionally with effective email structures, making signatures and templates and additional. The educational program define is  up to now and pertinent to marketplace necessities, therefore line of work well to any or all analytical prediction of training desires within the  specified area. a personalized proposal may also be organized, to suit the training demand of your team.

Who Should Attend?

Anyone who wants to be professional in writing emails.

Program Outline

Lesson 1 Introduction Evaluate your Email usage Workshop Objectives Lesson 2 Introduction to Email Etiquette Email is never secure Big brother may be reading over your electronic shoulder Productivity is lost when cyber-slackers log on Email misuse and abuse may get you fired Email can be embarrassing Email abuse impacts revenues and also reputations Email is easily misinterpreted Lesson 3 Create Structure for Success Forward-To-CC-BCC Urgent High Importance Low Importance Subject Salutation Introduction – Body – Conclusion Signature Draft Time Delays Lesson 4 Rules of Thumb Effective Subject lines: Tell me up front what you want from me 1 page view only Average 15 words per sentence As short as possible – no extra words 2 – 3 lines per paragraph Lesson 5 Grammar Perfect Using spellchecker Check for simple sentences Use the Active Voice Use of punctuation Use of emoticons Use of text talk Lesson 6 Formatting your Email Message Email Style Writing the Email Selecting your format settings Choose the Right Font Select Appropriate Colours Enhancing Readability Resist the urge to use All Upper – or Lowercase Letters Arranging Text into Vertical Lists Sending Attachments with Care Lesson 7 Broadcast Emails Branding Importance of Branding and consistent subject headings Lesson 8 Proofreading Does Pay A Proofreading Primer How Peer Review Can Help Lesson 9 Polishing Your Cyber manners Watch your Cyber language Avoiding Sexist Language Set the Right Tone Dodging Conversational Pitfalls Extinguishing Flames Lesson 10 Netiquette Guidelines Reviewing Netiquette Guidelines Netiquette Guidelines for Managers Lesson 11 Managing Email Overload Controlling your Inbox Clutter Lesson 12 Examples The Good The Bad The Ugly

Program Objectives

As a result of this course, participants will be able to:

• Develop a heightened awareness of the potential perils of digital communication
• Master effective email structures to achieve clarity and successful communication
• Learn to write for the reader, starting with effective subject lines
• Make the most of 'email estate'
• Carefully consider the email recipients
• Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
• Perfect grammar because it matters
• Format messages for readability
• Learn to write professionally and brand Broadcast emails
• Learn to avoid senders regret by proof reading
• Understand 'netiquette'
• Master the inbox using some core principles and email functions