Effective Coaching and Counselling Skills

Course Overview

Develop your coaching skills and become an effective performance coach with this training program. Improve employee performance and learn valuable coaching techniques, with this effective skills training course. The program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirements of your team.

Who Should Attend?

Individuals who have a responsibility for managing the performance of others.

Program Outline

Defining coaching

• What is coaching?
• Differences between coaching and other development approaches
• Small group exercise

Role of a coach

• The role, skills and attributes of an effective coach
• Key principles of coaching
• Coaching as a motivational tool
• Identifying coaching opportunities
• Small group practical activity, pairs exercise and group discussion

Active and reflective listening skills

• Active listening
• Summarising, paraphrasing
• Reflecting back
• Practical exercises in pairs and trios with group discussion

Questioning techniques

• Different types of questions
• Use of open questions
• Identifying ways people learn
• Group discussion, presentation, question exercise, co-coaching exercise in pairs

Using the GROW model

• Summary of the GROW model
• Examples of effective questions using the GROW model
• Selecting your key questions
• Facilitator presentation, demonstration followed by group learning review, individual preparation

Coaching practice

• Coaching others
• Receiving coaching
• Observing coaching techniques in practice
• Practice sessions in trios with coach, coachee and observer

Setting stretching goals

• Getting the balance right with stretching goals
• Setting and challenging others with their goals
• Using other coaching models
• Group exercise with facilitated review and individual reflective exercise

Next Steps

• Review of learning and action planning

Program Objectives

By the end of the one-day coaching training, the participants will have:

• Understood what coaching is, their role as coach and how it can contribute to increasing performance
• Defined ‘coaching’ and explained how it differs from training, mentoring and counselling
• Understood the GROW model and be able to adapt it to most coaching situations
• Used some coaching techniques in a range of situations