Competency Based Interviewing

Course Overview

This Competency Based Interviewing techniques is an in-depth course that will help you apply interviewing techniques in your interview selection process in a manner that will reduce staff turnover and select high performers in your team. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Who Should Attend?

Professionals who are responsible for making the selection decision for new members in their team. Individuals with basic experience in recruiting team members. The course can be tailored to meet the needs of team leaders, managers and recruitment practitioners including role-plays and scenarios relevant to a specific industry.

Program Outline

• Positioning of Competency Based Interviewing

◦What are competencies, competency frameworks and how they benefit the organisation and their people ◦Short presentation and group discussion  

• Structuring competency based interviews

◦Format and techniques of a competency based interview ◦Reminder of the WASP interview structure ◦Preparing the candidate for a competency based interview ◦Time and structure needed to explore each competency ◦Use of competency based interview guide ◦Facilitator demonstration with volunteer, small group work and group discussion, review of interview practice pack  

• Acquiring evidence – questioning & listening skills

◦CARL questioning method ◦Handling candidate responses to questions ◦Observing candidate behaviours and recording responses ◦Summarising candidate responses ◦Acquiring full evidence exercise in small groups, facilitator presentation tips, and CARL questioning and summarising practice exercise in pairs using one core competency, group review of learning  

• Conducting a competency based interview

◦Practising skills of interviewer, note taker and observer ◦Practice sessions with internal or external candidates and observer feedback  

• Making the selection decision

◦Evaluating and rating evidence ◦Using a rating scale ◦Recommending the next stage in the selection process ◦Trainer tips presentation, exercise in trios to review and evaluate candidate responses and assign a rating, whole group review of candidate ratings and recommendations  

• Review and next steps

◦Applying the learning ◦Further support ◦Individual exercise and group review   The training will be supported with: An optional participant pre course questionnaire and/or pre course reading A colour printed workbook with tips, techniques and space for personal notes An interview practice pack with competency based interview questions  

Program Objectives

After finishing this ability based mostly interview training, participants can have:

• Used ability based mostly interviewing techniques exploitation the CARL questioning technique
• Evaluated and sorted knowledge in keeping with a ability
• Made objective choice choices supported the evidence acquired