Course Overview

The FISH - for Organisational Cultures training course is a workshop that will empower all your teams to embrace the FISH-Philosophy and build a highly effective customer service culture across all departments within your organisation. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Who Should Attend?

All staff in the organisation.

Program Outline

  • The four FISH! practices
  • Practice 1: BE THERE
  • Be there builds relationships by:
  • Being fully present
  • Listening to understand, not just reply
  • Taking action based on awareness
  • Practice 2: PLAY
  • Play encourages creativity and fun through:
  • Curiosity
  • Freedom to innovate
  • Freedom to be you
  • Trust and the playing field - setting the boundaries
  • Creating an environment of play
  • Practice 3: MAKE THEIR DAY
  • Make their day reminds us to serve by:
  • Learning to value and recognise people
  • Learning to be genuinely selfless
  • Learning to be aware
  • Choosing your attitude helps you to:
  • Practice to become aware
  • Make a conscious choice
  • Live in alignment with your intentions
  • Taking a closer look
  • Assess how the organisation is living each of the practices
  • How well do I live the practices?
  • Short test on how you live the four practices
  • Top of mind issues/team solutions
  • Identify a list of top of mind issues
  • Identify ways to address these issues
  • Action planning
  • Identify tangible goals that impact others
  • Learn to put in place accountability measures to improve success
  • Want to form a habit?
  • Creating a 21 day habit forming calendar?

Program Objectives

By the end of this course, participants will:
  • -Develop a shared vision of how to serve customers, internal and external
  • -Clarify common values of how to treat each other
  • -Recognise new opportunities to make a positive difference for others
  • -Become more proactive in creating a more effective environment

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